| Job Number: | 2695823 |
| Business: | GE Healthcare |
| Business Segment: | Healthcare Information Technology |
| About Us: | GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. |
| Posted Position Title: | HCIT IT Consultant |
| Career Level: | Experienced |
| Function: | Services |
| Function Segment: | Field Services |
| Location: | Spain |
| U.S. State, China or Canada Provinces: | |
| City: | Valencia |
| Postal Code: | 46079 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The IT Consultant provides on site technical software Installations and upgrades as well as site preparation and pre-sales. Effectively collaborates with internal cross-functional teams to ensure successful customer outcomes. Responsible for customer satisfaction, consultation with customers. |
| Essential Responsibilities: | - Provides remote and on-site technical installation/upgrade support
- Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements
- Proactively identifies and eliminates obstacles that could delay project
- Makes a consistent effort to stretch beyond company-set objectives. Identifies opportunities to add value to the customer’s business in the future
- Puts self in customers’ shoes and goes beyond normal job duties to offer help. Shows genuine concern for customers’ feelings, thoughts, and concerns. Seeks to understand challenges from customer’s viewpoint
- Completes all technical install documentation requirements within timelines provided. Takes the appropriate action in the event of a technical problem having an impact on the normal progress of the installation (alerts, cascade, etc.)
- Complies with the Environment, Health and Safety systems and programs in keeping with GEMS rules, as well as the applicable ISO Standards
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| Qualifications/Requirements: | - Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with some experience servicing electronic equipment
- Demonstrates strong technical understanding of products and services. Possesses a strong focus on delivering results. Identifies and focuses on the priorities which best support customer needs and objectives
- Experience interfacing with both internal team members and external customers as part of a solution based service process
- Experience with implementing large implementations and providing customer satisfaction and quality
- Software experience with one or more of the following, Installation, support, Training or healthcare industry knowledge
- Experience with large-scale project management where deadlines were met on or ahead of schedule; construction or installations experience preferred
- Experience in VM environment set-up and operating system optimization
- Experience in database set-up and scripting
- Demonstrated customer service skills
- High energy personality, that thrives working in difficult and pressurized circumstances
- EU Work Permit
- Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security
- Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
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| Additional Eligibility Qualifications: | |
| Desired Characteristics: | |