Quick Response Center Helpdesk Engineer Job (Barcelona or Madrid, Italy (Verona), Spain)

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

Follow us on Twitter, join our LinkedIn Group or become a fan of our Facebook page. Receive job and event notifications by becoming a member of the GE Talent Community. Stay up to date on what’s happening at GE around the globe by checking out the GE Careers Blog.

The position can be located in Madrid or Barcelona or in Italy (Verona).

• Executing Technical issues resolution for the Direct Customer in a timely manner, including supporting the lower skill set QRC Team members in” case resolution as a mentor in a complete team support structure
  
• Reduce on site services' execution jobs by solving technical issues on a remotely basis
  
• Act as technical expert for customers using the remote system and process
  
• If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources
  
• Receive, Log, Resolve issue(s) quick OR when necessary, Forward issues to correct x-function to resolve the issue fast
  
• Collecting of fleet issues to support the emergent issue process
  
• Optimizing of first fix rate via telephone and remote support
  
• Participation in the 24/7/365 Support shifts per DP business structure, product line and IR Ops team you represent
  
• Attend periodically (2-3 times) annually field service jobs to maintain product line expertise
  
• Attend product line trainings for all DP products to broaden your product line knowledge and expertise
  

• Strong previous work experience as field services technician (electric or mechanic)
  
• Be able to read and interpret electrical/mechanical flow and instrument diagrams
  
• Self-initiated communications with end user (on-site customers) to help resolve issues
  
• Strong knowledge of products and services of DP Product line (Jenbach/Waukesha)
  
• Ability to analyze operating data to understand nature of customer issues quickly
  
• Good communication skills, issue tracking in the business’s applied tool, clarity of process and business structure
  
• Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
  
• Fluent in Business English and in Spanish is a must. Candidates that do not speak fluently Spanish will not be considered
  
• EU work permit
  

Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.

• Fluent in any other European language, specially Italian and/or German.