| Job Number: | 2532746 |
| Business: | GE Healthcare |
| Business Segment: | Healthcare Imaging |
| About Us: | What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our
"healthymagination" vision for the future invites the world to join us on our journey as we continuously
develop innovations focused on reducing healthcare costs, increasing access and improving quality and
efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people
worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -
and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,
technology, business and people to help solve one of the world's toughest challenges and shape a new age
of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference -
they do!
At work for a healthier world.
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Learn More About
GE Healthcare
|
| Posted Position Title: | Apprentice Field Engineer DI Barcelona |
| Career Level: | CI |
| Function: | Services |
| Function Segment: | Product Maintenance and Support |
| Location: | Spain |
| U.S. State, China or Canada Provinces: | |
| City: | Barcelona |
| Postal Code: | 08016 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The Apprentice Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. |
| Essential Responsibilities: |
- Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Functional Management Inspections.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
- Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies.
- Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Ability to answer service calls independently without assistance within 1 year of employment Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure (if applicable)
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
- Ask for mentorship & guidance in order to ensure compliance with all of the above.
|
| Qualifications/Requirements: |
- Associates degree in Industrial or Telecommunications Engineering, either Electrical Engineer or Engineering Technology; or pursuing a bachelor’s degree; or a High School Diploma/GED
- EU Work Permit
Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement. |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: |
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Change agent and process oriented.
- Ability to show self-initiative & motivation.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- GPA of
2.75 or higher
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