Asset Management Services Apprentice - Asset Plus Support Job (Madrid, Spain)

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• Support deployment and management of AssetPlus software system.
  
• Installs base data entry and data quality for assigned area.
  
• Ensures timely and accurate billing of customers for contract and non-contract services.
  
• Ensures quality and integrity of the customer contracts as they are entered into the system.
  
• Get trained and provide support on Asset Plus software system
  

• Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission prework).
  
• Responsible for timely and accurate billing of customers for contract and non-contract services.
  
• Work within all related systems Legacy and Support Central to manage and complete all work.
  
• Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings.
  
• Maintain install database accuracy by supporting field team and external customers via phone and email.
  
• Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
  
• Effectively manage and prioritize various projects with minimal supervision.
  
• Get trained in Asset Plus software system, and support its operation, from loading customer data, to training of users, and sorting our any issue related to system.
  

• Associate degree in Information Technology or Computer Engineer.
  
• High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
  
• Fluent in English, being required as communication tool with the Asset Plus support team.
  
• Ability to communicate using local language.
  
• Strong focus on customer care and satisfaction.
  
• Demonstrated ability to work under pressure and to meet deadlines and commitments.
  
• Flexible to travel all around Spain, with many days on customer site city.
  
• EU Work Permit
  

• Excellent analytical and communication skills, with the ability to communicate complex technical issues in an easy to understand manner.
• Change agent and process oriented.
• Ability to show self-initiative and motivation.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.